Questions owners and accountants ask first.
If yours is not here, write to us and we will answer it, and add it.
Does it work without the internet?
Yes. Vyom Desk runs on the counter computer with its own database. Billing, printing, stock and reports do not need a connection. The internet is used only to check for new versions and, if you choose, to register your shop with us.
Where is my data?
On your own computer, in a database you own. We do not host it and we cannot see it. See the Security page for what does leave the shop.
What do I get when I buy?
A licence for your business, a call to set it up properly, and updates for the period stated. The licence does not expire: if you stop renewing updates, your software keeps working.
Can I try it first?
Yes. Every new setup has 30 days of full use. After that, entering a new sale needs a licence key; your reports, old invoices and backups stay available.
What happens at the end of the 30 days if I am not ready?
Nothing is deleted. You can still look at everything, print old invoices and take a backup. New sales, purchases and other entries wait for the key.
Which scanners and printers does it work with?
Any barcode scanner that types like a keyboard, and any printer Windows can print to, including thermal receipt printers and A4. We confirm your exact models on the setup call before you commit.
Is it GST ready?
Invoices carry CGST and SGST, or IGST, by place of supply, with HSN codes and GST reports. E-invoicing through the IRP and e-way bill generation are not included yet, and we will say so plainly when they are.
Can I bring my existing items and customers?
Yes. You can import your catalogue from Excel or CSV, and we help with opening stock and customer balances during setup.
Can I use it in more than one branch?
Yes. A business can have several branches and counters, with people limited to the branches you choose. Tell us how many on the call and we will size the licence.
What if the computer dies?
Restore the latest backup on a new computer and carry on. That is why backups are taken at the end of every day, and why we ask you to keep a copy somewhere other than the counter computer.
Who helps me when something goes wrong?
We help with installation and setup on a call, and by phone and WhatsApp afterwards. Remote help happens only when you ask for it and allow it.